Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

idarcy997's avatar
idarcy997
Explorer | Level 4
6 years ago

Hi anonymous ,

 

Thanks so much for the info! Unfortunately, I tried this but nothing changed.

anonymous's avatar
anonymous
6 years ago

Hello again idarcy997!

 

I recommend that you contact DropBox support at https://www.dropbox.com/support. (Please note DropBox's support hours are  Monday through Friday). But before contacting support, check to see if you received an email confirmation when you tried to cancel your trial. If you paid via Credit Card, and received an email confirmation, your plan will downgrade at the end of the trial period automatically. It may still show the trial in your plan settings, but at the end of the trial period it won't show and you won't be charged. I hope this helps!

 

 

---------------------

❤️ Did this post help you? If so, please mark it for some Kudos below. 

 

👍 Did this post fix your issue/answer your question? If so, please press the 'Accept as Solution' button to help others find it.

 

👎 Did this post not resolve your issue? If so, please provide some more information so we can try and help - please remember we cannot see over your shoulder, so be as descriptive as possible! 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!