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jakesdish's avatar
jakesdish
New member | Level 2
6 years ago

Set up a new laptop, along with setting up dropbox on this laptop as its one of those pre-installed apps.

 

I specifically opted NOT to participate in a 12-month 'Free trial' of an upgraded 25 Gb. Than I get an email stating "We've awarded your account with 25 GB of bonus space for the next 12 months."

 

Than I'm spending another HOUR going through page after webpage of 'help articles' along with no help from the 'dropbot' with how to cancel this trial. This webpage: https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-free-trial on step 5 "Click Manage Plan".... there is no 'manage plan' on my settings/plan tab page. Very Very fustrated, more so as I lost an hour of my life I'm not going to get back for something I never signed up for.

 

Please PLEASE remove this 12 month trial from my account!

 

With no business email, contact web form, no live chat with Dropbox.... Really do NOT like this customer relations approach.

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Thanks for reaching out to us here Masha1!

 

Since you're not able to see the option to cancel the trial from your account settings online, it sounds like you might have started the trial from within the Dropbox mobile app. Is that right?

 

If so, please check out these steps and let me know if that does the trick!

  • Masha1's avatar
    Masha1
    New member | Level 2
    6 years ago
    no,I didnt install the app. I started it from my laptop
    • Daphne's avatar
      Daphne
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 years ago

      Thanks for getting back to me here Masha1!

       

      Can you let me know what your Plan tab reports your subscription to be right now? If possible, please send me a screenshot, excluding any personal info.

      • Masha1's avatar
        Masha1
        New member | Level 2
        6 years ago
        Unfortunately, I cant attach files here.
        Under the Current plan it's written
        Dropbox Basic and on the right there's a button "Upgrade".
        Then there's an info Personal dropbox space". And at the bottom Bonus type
        Getting started completed 1 out of 7 steps Not finished.
        Maybe my trial didnt start,cause I didnt complete those steps? It's just confusing..
        Thank you,Daphne!

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