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jakesdish's avatar
jakesdish
New member | Level 2
6 years ago

Set up a new laptop, along with setting up dropbox on this laptop as its one of those pre-installed apps.

 

I specifically opted NOT to participate in a 12-month 'Free trial' of an upgraded 25 Gb. Than I get an email stating "We've awarded your account with 25 GB of bonus space for the next 12 months."

 

Than I'm spending another HOUR going through page after webpage of 'help articles' along with no help from the 'dropbot' with how to cancel this trial. This webpage: https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-free-trial on step 5 "Click Manage Plan".... there is no 'manage plan' on my settings/plan tab page. Very Very fustrated, more so as I lost an hour of my life I'm not going to get back for something I never signed up for.

 

Please PLEASE remove this 12 month trial from my account!

 

With no business email, contact web form, no live chat with Dropbox.... Really do NOT like this customer relations approach.

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hey there Sekinahkirk, I'm sorry to hear you're having trouble with this!

 

Can you just clarify for me, did you try the steps outlined here to try and cancel the subscription?

 

Let me know - thanks!

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