Your workflow is unique 👨💻 - tell us how you use Dropbox here.
Forum Discussion
How can I get a refund for a charge on my PayPal account?
HELLO --
I'm here only because I was charged for an account that I do not have. I have shown Dropbox evidence that they took money from me via paypal and on my bank account statement. But they act ...
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHey OHLISA - thanks for bringing this to our attention.
I just took a look in our system and I can see that you're in direct contact with a member of our support team about this, so I passed your comments on there, and they'll be getting back to you shortly.
Let us know if you have anything else to add in the meantime.
He keeps saying that my documents don't prove anything and that he can't find the charge. So I need help from someone who will be more deligent.
- Hannah
Hey OHLISA, thanks for the update here and for your feedback.
Usually, when our support team cannot find a charge, it means that some vital info that will help with the search, is missing.
I would suggest continuing to work with our support team member on this, but to also make sure that you're providing this info.
For example, Dropbox charges always have some sort of identification attached, like a transaction ID.
If you can locate that and provide it to the agent working on your case, they should be able to identify and assist you with the charge you received.
I hope this helps!
I've provided them with the transaction ID on my paypal account. I don't understand why they cannot find it.
