Forum Discussion

OHLISA's avatar
OHLISA
New member | Level 2
11 days ago

How can I get a refund for a charge on my PayPal account?

HELLO -- I'm here only because I was charged for an account that I do not have. I have shown Dropbox evidence that they took money from me via paypal and on my bank account statement. But they act ...
Refunds
OHLISA's avatar
OHLISA
New member | Level 2
10 days ago

I've provided them with the transaction ID on my paypal account. I don't understand why they cannot find it.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
10 days ago

I'm afraid nobody here can help - the only ones who can are Dropbox support as they can access the account info

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!