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Forum Discussion

Hristina's avatar
Hristina
Explorer | Level 4
2 years ago

How can I get a refund for a FormSwift charge?

  I am writing to express my concern regarding an unauthorized charge of $144 from FormSwift that has been processed through my email or somewhere/somehow I don't know where exactly I did not aut...
billing
cancellations
downgrade
Payments
Refunds
gmaldonado's avatar
gmaldonado
New member | Level 2
2 years ago

Hi @dropbox - my credit card was charged by Formswift for 96.00 supposedly annual subscription but I did not see any email confirmation of this software, Ive searched my inbox through and through. I've argued with them to get a refund and they have not been helpful and have been very dodgy with technical support and customer service. I have no communication from them that I've subscribed to their services. I've cancelled the renewal but they will not give me a refund. How can I get this refunded to me? Thank you

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey gmaldonado, I checked our system for you and was able to locate your support ticket. I’ve left an internal note to our team on your behalf, so they should contact you as soon as possible about your request and further assist.

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