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Forum Discussion

Eatsmartsup's avatar
Eatsmartsup
New member | Level 2
3 years ago

How can I get a refund for a payment?

How I can refundable my payment I did many of request and your team that are not given accurate answers
cancellations
Payments
Refunds
JPJ522's avatar
JPJ522
New member | Level 2
3 years ago

Hello, I was told by a support agent named Melissa that I would receive a full refund of the money taken out for a subscription that was supposed to be canceled. This did not happen yet. I've checked my bank account recently after waiting all week and I still haven't received a full refund like I was promised. I'm in desperate need of the money now. Added to this, my card number might be out of date on the account so I will need help knowing how to update my information. This is very stressful. Can someone help me? 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago

Refunds can take 5 or so working days, so, when were you told you'd get it? 

 

You will need to contact support again I'm afraid to ask for help - you should be able to reply back to the email messages you got about it. 

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