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Forum Discussion

Eatsmartsup's avatar
Eatsmartsup
New member | Level 2
3 years ago

How can I get a refund for a payment?

How I can refundable my payment I did many of request and your team that are not given accurate answers
cancellations
Payments
Refunds
AR_23's avatar
AR_23
New member | Level 2
3 years ago

Hello. 

I paid for the renewal of 2 Dropbox Plus subscriptions (accounts with different users), using a single VISA card (the same card, therefore).

However, the amount of 3 paid subscriptions appears deducted from my bank account debits.

Is it possible to unblock this issue, please? How can I recover the amount of the overpaid subscription?

Waiting feedback.

Thanks.

  • AR_23's avatar
    AR_23
    New member | Level 2
    3 years ago

    Thanks for the tip, Mark. Turning to support is not easy. There are print requests that have already been sent, the staff shows difficulty in finding apparently simple information, the resolution of the problem is delayed... It becomes desperate to demonstrate that there was a billing error (and, above all, to recover an amount that was charged to more). What a disappointing experience, DROPBOX...

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