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Forum Discussion

Eatsmartsup's avatar
Eatsmartsup
New member | Level 2
3 years ago

How can I get a refund for a payment?

How I can refundable my payment I did many of request and your team that are not given accurate answers
cancellations
Payments
Refunds
XhloeDavis's avatar
XhloeDavis
New member | Level 2
3 years ago

hey guys, does anyone know if dropbox has a number i can contact? i've just had a massive bill taken out and im super poor and need to pay my rent in two days and i didn't mean for this to happen as i'm not using dropbox.  😞 thanks so much

Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago

All support options are at www.dropbox.com/support.

 

It sounds like you have used a trial and not then cancelled it. So, you need to try and ask for a refund although note that they usually only do so where legally required. 

  • AR_23's avatar
    AR_23
    New member | Level 2
    3 years ago

    No. Dropbox Plus. Accounts created (and paid) a few years ago. But, this year, with a bonus: one of the accounts was double invoiced. As simple as that.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey AR_23! I had a look into our system, and I can see your case is already being handled by our specialists. I’ve left them an internal note on your behalf, and they’ll get back to you as soon as possible.

      • Gidgette's avatar
        Gidgette
        Explorer | Level 3
        3 years ago

        No one is helping at all

         

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