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Forum Discussion
How can I get a refund for a PayPal payment?
i try 1 month with 3 tb and yesterday i cancel . but today i saw that paypal charge me 19.90 .by my mistake i change it to yearly and unfortunately i confirm it. can i make refund ; i don't need any of the big plans now .
2 Replies
- Jay
Dropbox Community Moderator
Hi georho31, thanks for posting today!
As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link.
From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.
Once you get a ticket ID from the automated response, which is sent via email in a few minutes, please let me know the number here so I can locate it in our system!
