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Forum Discussion

TracyD2's avatar
TracyD2
New member | Level 2
3 years ago

How can I upgrade my account via the Google Play Store?

Hi, I pay mthly for my Dropbox but recently ran out of space, I am having a really hard time trying to upgrade my account via google play store as that is where i originally downloaded dropbox, when ...
Mobile
Plans
upgrades
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey GinatheGenerous, thanks for the nudge here.

 

There have been some changes to the UI of the app, but you should still be able to upgrade from Plus to Professional directly from the Dropbox app on your Android device.

 

One way to do so, is to follow these steps:

 

  1. In your Dropbox app, tap Account (or Personal if paired accounts).
  2. Tap Upgrade.
  3. Select Billed monthly or Billed yearly.
  4. Confirm the upgrade.

Let me know if that's not what you see on your end or if you have any other issues.

GinatheGenerous's avatar
GinatheGenerous
Helpful | Level 5
2 years ago

I don't even get the "Account" link in my Dropbox app!
A company that doesn't know its own rules. Ha!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey GinatheGenerous, I'm not entirely sure if you managed to achieve what Hannah suggested, or if you came across any issues.

     

    Would you mind clarifying, and we'll take it from there.

    • GinatheGenerous's avatar
      GinatheGenerous
      Helpful | Level 5
      2 years ago
      For "clarification" of my message, please refer to my two previous messages.
      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey GinatheGenerous, would you mind sending over some screenshots of your mobile app and specifically your account's settings, in order for me to have a visual? 

         

        It sounds odd that you're missing your Account tab, so I just want to make sure everything is working as it should. 

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