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Forum Discussion

TracyD2's avatar
TracyD2
New member | Level 2
3 years ago

How can I upgrade my account via the Google Play Store?

Hi, I pay mthly for my Dropbox but recently ran out of space, I am having a really hard time trying to upgrade my account via google play store as that is where i originally downloaded dropbox, when ...
Mobile
Plans
upgrades
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey GinatheGenerous, would you mind sending over some screenshots of your mobile app and specifically your account's settings, in order for me to have a visual? 

 

It sounds odd that you're missing your Account tab, so I just want to make sure everything is working as it should. 

GinatheGenerous's avatar
GinatheGenerous
Helpful | Level 5
2 years ago
How can I attach a screenshot?
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey GinatheGenerous - sorry to jump in here, but I wanted to mention that you can upload a screenshot via the camera icon within your reply's box.

     

    Also, note that if you're using a mobile device, you might need to request the desktop version of the page to bring this option up.

  • GinatheGenerous's avatar
    GinatheGenerous
    Helpful | Level 5
    2 years ago

    Look: I just don't get the "Account" link in my Dropbox app.  End of story.

    I cancelled my subscription to start over with a "Professional" account meaning 3TB of storage instead of 2.

    My subscription ended yesterday but Google Play will only allow me to re-subscribe to my previous account which only has 2TB which I have nearly used up.

    Either give me a solution that WORKS or just admit that you don't know the solution.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Could you clarify if your account shows to be on the Basic plan or the Plus plan in the mobile app GinatheGenerous? 

     

    If it shows you're still on Plus, you should be able to upgrade directly through the app by following these steps: 

     

    1. In your Dropbox app, tap Account (or Personal if paired accounts).
    2. Tap Manage plan.
    3. Tap Change plan.
    4. Tap Professional.
    5. Tap Upgrade.
    6. Select Billed monthly or Billed yearly.
    7. Confirm the upgrade.
  • GinatheGenerous's avatar
    GinatheGenerous
    Helpful | Level 5
    2 years ago

    Are you DYSLEXIC, dear? Or are you deliberately trying to provoke me by ignoring my statement that I don't get an option saying "Account" in my Dropbox app?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi GinatheGenerous, could you attach a screenshot showing what you're seeing in the Dropbox Mobile app?

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