How do I access my paid subscription?

Are you trying to access your subscription from the desktop app, the mobile app, or the web? Sometimes it shows up differently depending on where you’re logging in.

Hey Viki ​, just checking in here, to see if you've managed to resolve your issue and access your paid account.

If you're still having issues, please make sure to reply to the questions Nancy asked you above, so we can get a better understanding of the issue and assist you further.

Thanks!

Hi Viki ​! Thanks for posting on our Community today. 

Can you provide me with more details on your issue and what you see exactly on your end at the moment? 

Do you mean that you’re unable to see your paid plan on the Dropbox website (at your Subscriptions page), or on a different device, for example?

Keep me in the loop.