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Forum Discussion

PamH's avatar
PamH
Explorer | Level 3
5 years ago

Hi

How do I create a ticket?  I'm trying to cancel a subscription for a user who has left our firm.  I created a login as was suggested but I can't seem to create a ticket.  All I have is a bar which tells me that I have no history.

Thanks

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago

Thanks for reaching out PamH!

 

You can create a ticket with our Support team from this page.

 

If you have any trouble with this, give me a shout and I'd be happy to help out with this - cheers!

  • PamH's avatar
    PamH
    Explorer | Level 3
    5 years ago

    Hi Daphne

    I just want to create a ticket but I can't see how to do so?

    I need to be able to cancel a subscription that was linked to the email address of a staff member who has left.

    Can you please help me with this?


    Thanks

    Pam

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Hey johnhoward1 and PamH, thanks for nudging us here. 

       

      Could you both submit a new ticket by following the steps in this link (through a private/incognito window)?

       

      Once you do that, just give us another nudge with the ticket ID (eg. #1234567) and we'll look into it for you. 

      • PamH's avatar
        PamH
        Explorer | Level 3
        5 years ago

        Thank you.  I've now submitted the ticket - finally.

        I've also provided my email address in the details as the one linked to the account is no longer active.

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