Forum Discussion

paulamsav's avatar
paulamsav
New member | Level 2
5 years ago

I have a business dropbox account that is linked to an email that is no longer active.  My password is not working and I am still being charged for this account even though I cannot access OR get any support to have this account terminated.  I'e been trying to fix this for a YEAR!  Now I"m getting a message on your phone number that you no longer provide service. 

 

This is ridiculous - I am filing a fraud charge against the latest charges if someone doesn't contact me by the end of the day on Monday November 8th. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hi paulamsav, happy Friday! 

    Would it be okay for me to reach out via email, so we can have a look at this internally?

    Let me know!
    • Hermanblumberg's avatar
      Hermanblumberg
      New member | Level 2
      5 years ago
      Apparently both I and my wife have dropbox accounts. Please email me at Herman [email removed as per Community Guidelines] to clarify both accounts. Or if you prefer, call [phone removed as per Community Guidelines]

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