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Forum Discussion
Marchant3
2 years agoExplorer | Level 3
How do I find "Billing" on the Dropbox site?
How do I find "Billing" on the Dropbox site? It doesn't appear in the list on the left side of the screen after I click on Settings.
- Megan
Dropbox Staff
Hi there, Marchant3, welcome to our Community!
You should be able to find your billing page if you go online, click on your avatar (or initials) on the top right, then settings.
Since you mentioned that you can't find it that way, you can also try this link.
Keep in mind that if you're using a Basic account, you might not have a billing tab on your end.
Do you wish to locate an older charge linked to your account, or on a different, third-party account?
Keep me updated!
- Marchant3Explorer | Level 3
Hello, Megan,
I wondered if you received my response to your suggestions re how to reach Billing to change my credit card information. I wasn't able to respond directly to you. I got the following message:
Authentication Failed.
- Authentication Ticket Mismatched, failed authentication.
I didn't have any success with your suggestions. Also, I do have a Basic account, which is probably why I don't see a billing tab on my end. Do you have any other recommendations?
Thanks!
- Rich
Super User II
Marchant3 wrote:
I didn't have any success with your suggestions. Also, I do have a Basic account, which is probably why I don't see a billing tab on my end.
If you have a Basic account there won't be a way to change your credit card information as there's no active subscription on your account. If you're looking to subscribe, you'll be prompted for payment information during the upgrade process.
- Marchant3Explorer | Level 3
Hello, Rich. I paid $119.88 to renew my membership on 9/18/2023, so I definitely have an active subscription on my account. I don't understand why this is such a problem. Is there someone I can speak with who could straighten this out for me? Thank you.
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