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Christoffer S.'s avatar
Christoffer S.
New member | Level 2
11 years ago
Solved

How to change from business to personal account?

Hi, I accidentally chose to have a 'business' account but since I mostly use it for personal matters I would like to convert it to a personal account?   Do you know how to do that? I have both a...
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  • terbitbasuki's avatar
    terbitbasuki
    9 years ago
    Yes. You can downgraded your account by contacting dropbox support by email, they will help you. I've succeeded downgrade my business into personal and get my money refund
Rich's avatar
Rich
Icon for Super User II rankSuper User II
9 years ago
terbitbasuki wrote:
Can i downgrade my business dropbox into personal plus?

Yes. You would first cancel your Business subscription which will leave you with a Basic account. You then upgrade your Basic account to Plus.

 

Shobitha's avatar
Shobitha
New member | Level 2
9 years ago
I also wish to change from a Dropbox business account to a Personal (Dropbox plus) account. Its been about a day since the free trial expired for the business account, and I do not have a personal account set up as of now. Is it possible to downgrade to a personal account and get a refund for the balance? (as a personal account is cheaper than the business)
  • terbitbasuki's avatar
    terbitbasuki
    Helpful | Level 5
    9 years ago
    Yes. You can downgraded your account by contacting dropbox support by email, they will help you. I've succeeded downgrade my business into personal and get my money refund
    • Shobitha's avatar
      Shobitha
      New member | Level 2
      9 years ago
      Alright! Thanks for the response
      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        9 years ago
        Please note, however that refunds are NOT a guarantee - you agreed to the T&C's which stated that when you joined.

        Refunds are only offered where they legally have to be offered.
    • Nzrpgdesign's avatar
      Nzrpgdesign
      New member | Level 2
      7 years ago

      please downgraded my account back to personal, thanks

      Regards

      Darren

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        7 years ago

        No one here can do that for you. If you're part of a Business team, then only the Team Admin within your organization can initiate that. They have the ability to covert your account, or they can contact Support directly to have it converted.

         

        [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]

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