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Forum Discussion

Ahona Ghosh's avatar
Ahona Ghosh
Explorer | Level 4
5 years ago
Solved

How to get refund of a subscription without consent?

In the last night, my Dropbox professional got auto renewed without my consent and my credit card was charged 199 dollar. Please cancel the subscription and refund me the amount as soon as possible.
cancellations
Dropbox Pro
Refunds
Mark's avatar
Mark
Icon for Super User II rankSuper User II
4 years ago

Hi Jo09 

 

You log a ticket at www.dropbox.com/support. Note that the 14 day cooling off period applies to initial purchases only and not renewals. 

Jo09's avatar
Jo09
Explorer | Level 3
4 years ago
I have checked my rights via whatconsumer.co.uk/cooling-off-and-cancellations/
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey Jo09!

     

    Can you please let me know a few more details on the plan you’ve purchased, so that I can further help? 

     

    What type of plan is it (Plus/Professional/Family/Business)? Also, did you upgrade your Dropbox account directly via www.dropbox.com or the App Store/Google Play?

     

    Keep me posted.

    • Jo09's avatar
      Jo09
      Explorer | Level 3
      4 years ago
      All sorted thanks Nancy, l've secured a refund.

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