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Forum Discussion

Ahona Ghosh's avatar
Ahona Ghosh
Explorer | Level 4
5 years ago
Solved

How to get refund of a subscription without consent?

In the last night, my Dropbox professional got auto renewed without my consent and my credit card was charged 199 dollar. Please cancel the subscription and refund me the amount as soon as possible.
cancellations
Dropbox Pro
Refunds
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey Jo09!

 

Can you please let me know a few more details on the plan you’ve purchased, so that I can further help? 

 

What type of plan is it (Plus/Professional/Family/Business)? Also, did you upgrade your Dropbox account directly via www.dropbox.com or the App Store/Google Play?

 

Keep me posted.

Jo09's avatar
Jo09
Explorer | Level 3
4 years ago
All sorted thanks Nancy, l've secured a refund.

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