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Daniel50's avatar
Daniel50
Helpful | Level 6
4 years ago

How to send a complaint about customer service?

Hello everyone. Long story short, I've had three support tickets without a solution marked as solved. The last time, I explicitly requested that my message be turned into a complaint about the "support" I was receiving. Nothing, absolutely nothing happened, no reply at all.

 

I've been a Dropbox user for over a decade, and the decline in the quality of technical support (and of the service itself) is appalling.

 

Does anyone know how can I send a formal complaint?

 

thank you! 

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  • Julie R.19's avatar
    Julie R.19
    Explorer | Level 4
    3 years ago

    I have just asked the very same question to Dropbox Support.  I asked if the support agent could tell me what the customer compliant policy is.  As Dropbox is a large company it is bound to have a customer compliant policy.  Sadly, I was informed 'tell me your compliant and i will pass it onto the team'.  This is Dropbox's Customer Compliant Policy.  I feel very disappointed as I have been a faithful Dropbox customers for 10 years too

     

     

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Julie R.19, thanks for the nudge here, but can you please clarify what it is you'd like info about exactly?

     

    Are you trying to submit feedback/complaints about something or are you trying to find something like our terms of service?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    Sadly Julie R.19 you are right - they arent interested is my experience 😞 

     

    Tickets are too often just closed and ignored if replied to at all. 

  • Sherry2024's avatar
    Sherry2024
    New member | Level 2
    2 years ago

    Hi Jay. My school email (not this one I'm using) was disabled after graduation and it was associated with Dropbox. My school changed the email domain so I have no way to retreive it. Could you help me cancel the plan without access to the email?

     

  • SeoulGalVP's avatar
    SeoulGalVP
    Helpful | Level 7
    2 years ago

    2 years on and we've had the exact same experience. I've just read through these posts and there doesn't appear to be an answer to your question. How do we submit a formal complaint to Dropbox? Please give us a clear answer Dropbox. Thank you!

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