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Forum Discussion

Arnor's avatar
Arnor
Helpful | Level 5
9 months ago

I accidentally created a new Dropbox account with Google and I can't access my Plus plan.

I'm having trouble with my subscription being downgraded from DropboxPlus to DropboxBasis. Because the amount of data in DropboxPlus is more than allowed in DropboxBasis, my subscription is no longer...
downgrade
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Plans
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hi Arnor, thanks for the ticket ID, I've gone ahead and prioritized that request to expedite matters on your behalf.

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Hoi Arnor, bedankt voor de ticket-ID. Ik heb dat verzoek met voorrang behandeld om de afhandeling voor je te versnellen.

Arnor's avatar
Arnor
Helpful | Level 5
9 months ago

Hi Jay, 

Ik zie dat ik nog een ander ticket-ID voor je heb (voor zover nodig). Deze heeft met dezelfde geschiedenis te maken. Het maakt die geschiedenis niet anders maar belicht het mogelijk vanuit een ander specialisme. Excuses dat ik deze niet eerder noemde. Het ticket-ID is 24878109. (Dit ticket-ID 24878109 kan ook worden gesloten).

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