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Forum Discussion
I accidentally joined a business account. How can I go back to my original plan?
Hey! Please help me I'm being charged for a dropbox business account. I didn't mean to have it clicked. A client shared a link to a folder. Now I'm being registered to a business account. I want my o...
I just want my account back, your solution indicates I can't be part of the team and I had asked for that rather than having two different logins to DropBox
There has to be a way to give me back my account that I have had and paid for for the last 15 years!!
Who can I talk to? I can't do "chat" now because I don't have an account. I can't use my email for my PERSONAL dropbox because it is now associated with the other one.
This is not a good way to do this.
Please, help me talk or chat with a real person!!!
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorThanks for your reply, patbeennettaz, however, I'm not really sure I understand where the issue lies.
If you joined a Dropbox Business team, but didn't mean to, or do not wish to continue being a member of that team, the team admin will need to follow the steps I gave you, to return your account to an individual one again.
If you previously had a paid subscription, all you need to do is re-upgrade, because you received a prorated refund, when you joined the team.
Is this not what you'd like to do?
