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Forum Discussion
I accidentally joined a business account. How can I go back to my original plan?
Hey! Please help me I'm being charged for a dropbox business account. I didn't mean to have it clicked. A client shared a link to a folder. Now I'm being registered to a business account. I want my o...
Help! I've accepted an invitation to a colleague's Dropbox to help with her clients while she's on maternity leave. Instead of showing her main folder and sub-folders in my account, now mine has been absorbed into her account somehow – can I rewind to an hour ago to fix this? I've also received notification of a refund for my Dropbox subscription which is not at all what I wanted. Hope I'm articulating this ok... very stressed, and don't want to stress her out, please help!
- Hannah
Dropbox Community Moderator
Hey PD24, thanks for reaching out to us.
It sounds like you've accidentally joined a Dropbox team account.
To go back to your individual account now, the admin of the team, in this case your colleague, will need to convert your account back to an individual Basic account.
That way, the team files will be removed and you'll keep your personal files and your account.
Since you'll go back to the free version and you've received a prorated refund for your previous plan, you can simply re-upgrade from this page.
I hope this helps!
