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Forum Discussion

HazelRevilla's avatar
HazelRevilla
Explorer | Level 3
4 years ago

I accidentally joined a business account. How can I go back to my original plan?

Hey! Please help me I'm being charged for a dropbox business account. I didn't mean to have it clicked. A client shared a link to a folder. Now I'm being registered to a business account. I want my o...
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dropbox business
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TC55's avatar
TC55
New member | Level 2
2 years ago

I purchased my own Dropbox for my company's folders. We are working with another company, and they accidently invited me to join their Dropbox. I accepted the invite (not knowing this was a mistake), and was refunded my original purchase and am now on their plan it appears. I would like to be removed from theirs, and go back to my original plan with just my company. 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Hi TC55 

    You need to ask that the company remove you note they must not delete you. Then you will be removed and downgraded back to a free account at which point you can re-upgrade. 

     

    The only people who can do that though are the business themselves. 

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