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I cancelled my Dropbox subscription but got charged today
When The Vault feature was terminated I left Dropbox and went to Microsoft OneDrive. I cancelled my Auto renew option and thought I was all set with DropBox. Then Today I got charged $127.37 on my MasterCard. I have wasted 45 minutes dealing with MasterCard but they said I have to deal with the merchant since the charge is pending !! Can anyone assist me ? I have contacted Support but have not received a response yet.
2 Replies
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- Mark
Super User II
I have contacted Support but have not received a response yet.
Replies can take a few working days, but you can track at http://www.dropbox.com/support.
You will need to send them your cancellation notification if you havent already (you can upload it to that link on the already open ticket). You get this via email after cancelling.
Also, as a reminder when you cancel you need to do so usually a few days before renewal as you are warned on the pre-charge emails.
- Walter
Dropbox Community Moderator
Hey KeepVault - thanks for posting on our Community!
I was able to find your ticket in our system and I can see that an agent from the team has already responded to you there so I'd suggest taking a look at your inbox.
Let us know if you have anything else to ask or add in the meantime.
