Forum Discussion

superuserdo's avatar
superuserdo
Explorer | Level 3
9 months ago

I cancelled my free trial but got an email saying that I'll be charged.

As the title says, I cancelled my Dropbox backup trial from Seagate (6months) like 4 months ago via the support and got it removed immediately but yesterday I got an email that I'll be charged after ...
billing
cancellations
Payments
superuserdo's avatar
superuserdo
Explorer | Level 3
9 months ago

It says dropbox basic. And yes it was the same email as I told them to instantly cancel it and it did reflect to my account.

Also I don't think I have a ticket number because it was the chat. I couldn't find it, lmk if I gotta look somewhere else.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hey superuserdo, I hope it's okay to jump in here.

You should have received an email with the chat transcript when the chat ended, to the email address associated with your Dropbox account.

This should include a ticket number, would you mind checking and let me know what you find?

  • superuserdo's avatar
    superuserdo
    Explorer | Level 3
    9 months ago

    Found it!

    ticket - 24582292

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      9 months ago

      Thanks for the ticket number, superuserdo.

      I can see that the agent you spoke with, did indeed cancel your trial, but can we send you an email to look into that email you received?

      • superuserdo's avatar
        superuserdo
        Explorer | Level 3
        9 months ago

        Yeah sure

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!