Forum Discussion

superuserdo's avatar
superuserdo
Explorer | Level 3
9 months ago

I cancelled my free trial but got an email saying that I'll be charged.

As the title says, I cancelled my Dropbox backup trial from Seagate (6months) like 4 months ago via the support and got it removed immediately but yesterday I got an email that I'll be charged after ...
billing
cancellations
Payments
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Thanks for the ticket number, superuserdo.

I can see that the agent you spoke with, did indeed cancel your trial, but can we send you an email to look into that email you received?

superuserdo's avatar
superuserdo
Explorer | Level 3
9 months ago

Yeah sure

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Thanks, superuserdo, I just reached out to you, so I'll see you there.

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