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ensaine's avatar
ensaine
Explorer | Level 3
2 years ago

I cancelled my free trial, but I was still charged

I decided to try out Dropbox, so I went for the 30-day free trial. Once that ended, I never upgraded my plan, because as of now I don't use it that often. Anyway as of May 25, I was charged "$139.00"...
cancellations
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
ensaine wrote:

It does give me the email it's my email. ... I only have one account 

Are you sure? Check the email address reported in the transaction carefully, and compare it to the email address you see on this page. Are they identical? No extra characters in one of them? Look closely.

ensaine's avatar
ensaine
Explorer | Level 3
2 years ago

There identical.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    ensaine wrote:

    There identical.

    Without spelling out the entire thing, does your email address have two or three 0 at the end of it?

     

    (And I've deleted one of your screenshots because the full email address is visible in it)

    • ensaine's avatar
      ensaine
      Explorer | Level 3
      2 years ago

      It has two. 

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        2 years ago
        ensaine wrote:

        It has two. 

        The screenshot I removed, which showed the transaction details and your email address, had three 0 in the email address.

         

         

        I would try to sign in to Dropbox with that email address. You likely have a second account.

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