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I cancelled my free trial, but I was still charged
I decided to try out Dropbox, so I went for the 30-day free trial. Once that ended, I never upgraded my plan, because as of now I don't use it that often. Anyway as of May 25, I was charged "$139.00"...
There identical.
Rich
Super User II
Super User II
ensaine wrote:
There identical.
Without spelling out the entire thing, does your email address have two or three 0 at the end of it?
(And I've deleted one of your screenshots because the full email address is visible in it)
It has two.
- Rich
ensaine wrote:
It has two.
The screenshot I removed, which showed the transaction details and your email address, had three 0 in the email address.
I would try to sign in to Dropbox with that email address. You likely have a second account.
I tried signing in using that email, and it did work. I only have one account. Next time please don't delete my screenshots because I took them as evidence. I don't care who knows my email address because I'm trying to be as detailed as possible when explaining my situation. My point is, is that why was I charged for the plus plan, when on my account I can't even use it?
Was there a glitch in the system? It makes no sense. My Dropbox account keeps wanting me to upgrade to the plus plan which makes no sense to me.
