Forum Discussion

ensaine's avatar
ensaine
Explorer | Level 3
2 years ago

I cancelled my free trial, but I was still charged

I decided to try out Dropbox, so I went for the 30-day free trial. Once that ended, I never upgraded my plan, because as of now I don't use it that often. Anyway as of May 25, I was charged "$139.00"...
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
ensaine wrote:

It has two. 

The screenshot I removed, which showed the transaction details and your email address, had three 0 in the email address.

 

 

I would try to sign in to Dropbox with that email address. You likely have a second account.

ensaine's avatar
ensaine
Explorer | Level 3
2 years ago

I tried signing in using that email, and it did work. I only have one account. Next time please don't delete my screenshots because I took them as evidence. I don't care who knows my email address because I'm trying to be as detailed as possible when explaining my situation. My point is, is that why was I charged for the plus plan, when on my account I can't even use it?

Was there a glitch in the system? It makes no sense. My Dropbox account keeps wanting me to upgrade to the plus plan which makes no sense to me. 

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