Forum Discussion

ensaine's avatar
ensaine
Explorer | Level 3
2 years ago

I cancelled my free trial, but I was still charged

I decided to try out Dropbox, so I went for the 30-day free trial. Once that ended, I never upgraded my plan, because as of now I don't use it that often. Anyway as of May 25, I was charged "$139.00"...
cancellations
Plans
Refunds
ensaine's avatar
ensaine
Explorer | Level 3
2 years ago

It does give me the email it's my email. Yes you can send me an email. I only have one account 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey ensaine, Rich is correct about the screenshots and any visible information there.

 

You can see more about that by going through our Community Guidelines. I've also sent you an email, in order for us to have a closer look into this. 

 

I'll see you there!

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