Forum Discussion

ensaine's avatar
ensaine
Explorer | Level 3
2 years ago

I cancelled my free trial, but I was still charged

I decided to try out Dropbox, so I went for the 30-day free trial. Once that ended, I never upgraded my plan, because as of now I don't use it that often. Anyway as of May 25, I was charged "$139.00"...
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ensaine's avatar
ensaine
Explorer | Level 3
2 years ago

Is there someone on the Dropbox team that I can call, because it is very time-consuming to keep responding to the forum posts and emails with oddly spaced response times. I am sure it is a headache on your end as well. I'm pretty sure if I was able to talk to someone on the phone, it'd be more resourceful to sort this situation out. Instead of expanding this into days or even weeks just to come to a solution. Because we have been "communicating" since Friday morning and today is Monday afternoon. I also contacted my bank and they are doing their part on their end, and asked me on my part if I could get hold of someone on the phone instead of forum post because of it's unreliable of not talking to a human. 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey ensaine, I'm afraid phone Support is limited to Business users. 

 

You can see more in regards to your Support options here. 

 

I definitely understand where you're coming from, and I'll be my best to help as swiftly as possible via email. 

  • ensaine's avatar
    ensaine
    Explorer | Level 3
    2 years ago

    I'm glad to hear that, but I do think Dropbox needs to change how they do customer service to keep returning customers and future customers happy. I never heard of any company taking favorites on certain members just because they pay more. I'm looking forward to those emails. Because I am not paying extra just for a phone call. 

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