Forum Discussion

ensaine's avatar
ensaine
Explorer | Level 3
2 years ago

I cancelled my free trial, but I was still charged

I decided to try out Dropbox, so I went for the 30-day free trial. Once that ended, I never upgraded my plan, because as of now I don't use it that often. Anyway as of May 25, I was charged "$139.00"...
cancellations
Plans
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey ensaine, I'm afraid phone Support is limited to Business users. 

 

You can see more in regards to your Support options here. 

 

I definitely understand where you're coming from, and I'll be my best to help as swiftly as possible via email. 

ensaine's avatar
ensaine
Explorer | Level 3
2 years ago

I'm glad to hear that, but I do think Dropbox needs to change how they do customer service to keep returning customers and future customers happy. I never heard of any company taking favorites on certain members just because they pay more. I'm looking forward to those emails. Because I am not paying extra just for a phone call. 

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