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Marren Copeland's avatar
Marren Copeland
New member | Level 2
7 months ago

I cancelled my plan at the renewal date. Can I still get a refund?

Hello! My Credit card was expired, and I cancelled the subscription the day it was supposed to renew, but still got charged. How can I request and receive a refund? I do not and have not used Dropb...
cancellations
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Hey Marren Copeland! Thanks for posting on our forum. 

Did you receive any kind of confirmation at your email address, the last time you cancelled your Dropbox subscription? 

Other than that, I’d like to know if your Dropbox account was upgraded via Google Play/iTunes (instead of www.dropbox.com).

We’ll go from there.

  • Marren Copeland's avatar
    Marren Copeland
    New member | Level 2
    7 months ago

    It was so many years ago, I honestly can't remember. But I'd be willing to be I upgraded through Dropbox itself, not through Goodle Play or Itunes

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      7 months ago
      Marren Copeland wrote:

      But I'd be willing to be I upgraded through Dropbox itself, not through Goodle Play or Itunes

      I can only comment on iTunes but they message you a few weeks and days before telling you to cancel it. 

      However, if you contact iTunes (assuming its via Apple) you may get a refund direct. 

      You can then upgrade at http://www.dropbox.com/plan AFTER it downgrades. 

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