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isa_s's avatar
isa_s
New member | Level 1
10 months ago

I cancelled my subscription and I'm still being charged by Dropbox.

in January I canceled my dropbox account and I'm still being charged.  my transaction ID on my credit card is strange. it only says dropbox db.tt/cchelp IRL.   so I can't login due to my account be...
billing
cancellations
Rich's avatar
Rich
Icon for Super User II rankSuper User II
10 months ago
isa_s wrote:

in January I canceled my dropbox account and I'm still being charged.

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

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