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Andrea Moitinho's avatar
Andrea Moitinho
New member | Level 2
10 months ago

I can't access an account that's linked to an old email address I can no longer access

I bought a new computer and I have a new email address, and I'm not being able to login my premium account which is linked to my old email address which I have no access. I'm also having problems con...
account access
Account Settings
security
Andrea Moitinho's avatar
Andrea Moitinho
New member | Level 2
10 months ago

Thank you Walter! I have a premium account under an old email address that I no longer have access to. My account is premium, however I can't reach support through the account, as I'm logged out. Thank you for the links above, there are a lot of information, but no direct email or number I can reach. The chat boot gets me nowhere. Are you able to send me a direct contact? Thank you in advance. 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    10 months ago
    Andrea Moitinho wrote:

    Thank you for the links above, there are a lot of information, but no direct email or number I can reach.

    There isnt one I'm afraid. 

    You need to go to www.dropbox.com/support while not logged in. Even to here - so try and use incognito windows. Then you can get an option to log a support ticket to Dropbox. 

    Note that its probably unlikely you can get access to your account, but, they'll be able to help stop billings:  https://help.dropbox.com/account-access/lost-email-access 

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