Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Andrea Moitinho's avatar
Andrea Moitinho
New member | Level 2
10 months ago

I can't access an account that's linked to an old email address I can no longer access

I bought a new computer and I have a new email address, and I'm not being able to login my premium account which is linked to my old email address which I have no access. I'm also having problems con...
account access
Account Settings
security
Andrea Moitinho's avatar
Andrea Moitinho
New member | Level 2
10 months ago

Thank you Mark! It didn't happen still. I'll see if anyone from support replies to me. 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hi from me as well, Andrea Moitinho! 

Can you please clarify for me exactly what you see when trying to access your old Dropbox account? Are you being asked for a one-time code perhaps, which you can’t locate because your old email address is inaccessible? 

If there’s something else happening, please let me know (you can also paste here any relevant screenshots you may have; just make sure you’ve hidden your personal info).

I’ll be able to further guide you this way.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!