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Forum Discussion

Andrea Moitinho's avatar
Andrea Moitinho
New member | Level 2
10 months ago

I can't access an account that's linked to an old email address I can no longer access

I bought a new computer and I have a new email address, and I'm not being able to login my premium account which is linked to my old email address which I have no access. I'm also having problems con...
account access
Account Settings
security
Andrea Moitinho's avatar
Andrea Moitinho
New member | Level 2
10 months ago

Unfortunately, I don't Nancy. What else can we do? 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hey Andrea Moitinho, I hope you're well!

In this case, please open a private browsing/incognito window on any browser and go to this page to submit your help request to our support team.

Let us know when you have your ticket number.

  • Andrea Moitinho's avatar
    Andrea Moitinho
    New member | Level 2
    10 months ago

    Hi Hannah, I did that and didn't receive anything back. I have all my work on my Dropbox folder and it's impacting my work. Is there anything we can do to fix this issue faster, please?

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      10 months ago

      Hi again, Andrea! When opening your ticket, did you put your inactive email address as your point of contact perhaps? 

      If yes, I can go ahead and log a new ticket for you instead at the email address you see here.

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