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Forum Discussion

Andrea Moitinho's avatar
Andrea Moitinho
New member | Level 2
10 months ago

I can't access an account that's linked to an old email address I can no longer access

I bought a new computer and I have a new email address, and I'm not being able to login my premium account which is linked to my old email address which I have no access. I'm also having problems con...
account access
Account Settings
security
Andrea Moitinho's avatar
Andrea Moitinho
New member | Level 2
10 months ago

Hi Nancy, I didn't receive any email.
Can you please let me know to which email did they get in touch? I need to sort this urgently, please. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey Andrea Moitinho, to ensure that you'll get a reply from our team, when filling out the form in the "Email address associated with your Dropbox account" section, fill in an email address you can access.

    Let us know if this helps or not.

    • Andrea Moitinho's avatar
      Andrea Moitinho
      New member | Level 2
      10 months ago

      Dear Hannah! I'm logged out my account for over a month now. I'm a graphic designer, running a company. All my files are on this account and I'm in big trouble. As I mentioned above, I'm unable to log in. I'm also not sure what form you are talking about, as the form I had send a conde to my old email. This conversation is going on circles, and I really need to regain access to my account. How can we make this happen, please? Can someone call me?  This email at the moment is associated with a temporary Dropbox folder I'm using as I can't access m

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        10 months ago

        No worries, Andrea, since you're having trouble submitting the request on your end, can I send you an email?

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