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MO1234's avatar
MO1234
New member | Level 2
6 months ago

I can't access my email address to receive the one-time code and I keep getting charged.

Hello, I opened a Dropbox account while working for a previous employer and used my credit card details to pay for the account as I was reimbursed by the company. I have since left the company and am...
account access
cancellations
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MO1234's avatar
MO1234
New member | Level 2
6 months ago

Hi Nancy, 

Yes, that's correct. I'm referring to the one-time security code being delivered to an email address that I no longer have access to. I did use a credit card (which is shared) so I don't want to cancel my card and was upgraded via dropbox.com. 

Can you please let me know when the ticket has been logged and next steps? Thanks.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Thanks for clarifying, MO1234! I’ve logged your ticket in the meantime. 

Please check the inbox of your email address (the one that's linked to your Community profile) and reply back to it.

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