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Calibre Visuals's avatar
Calibre Visuals
New member | Level 2
29 days ago

I can't buy the Replay add-on, even though I'm on the Essentials trial.

I am on ESSENTIALS 3TB plan trial which gonna end on 4 april. And i need buy dropbox replay add-on premium urgently to fasttrack review of videos in team. But when i click on BUY button in the popup to buy below:

They land me here on this settings page every single time. 

 

And i dont see any option to buy here. Kindly help me on this. 

4 Replies

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    Calibre Visuals wrote:

    I am on ESSENTIALS 3TB plan trial which gonna end on 4 april. And i need buy dropbox replay add-on premium ...

    Best guess, you won't be able to purchase an add-on while on a trial. You likely need to be on a paid account to be able purchase add-ons.

    • Calibre Visuals's avatar
      Calibre Visuals
      New member | Level 2

      I upgraded now. But still, am not able to buy it. They land me on same page. Why? I bought my plan through Mobile phone and in mobile, there is no option for replay addon. Please help

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        Calibre Visuals wrote:

        I bought my plan through Mobile phone and in mobile, there is no option for replay addon

        If it doesnt show via the mobile phone you cannot upgrade to it. 

        Replay is an upgrade I believe only available if you purchase your plan direct with Dropbox. So, you need to cancel via mobile, wait to downgrade and then upgrade direct on the website. 

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