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Forum Discussion
I can't buy the Replay add-on, even though I'm on the Essentials trial.
I am on ESSENTIALS 3TB plan trial which gonna end on 4 april. And i need buy dropbox replay add-on premium urgently to fasttrack review of videos in team. But when i click on BUY button in the popup to buy below:
They land me here on this settings page every single time.
And i dont see any option to buy here. Kindly help me on this.
4 Replies
- Rich
Super User II
I am on ESSENTIALS 3TB plan trial which gonna end on 4 april. And i need buy dropbox replay add-on premium ...
Best guess, you won't be able to purchase an add-on while on a trial. You likely need to be on a paid account to be able purchase add-ons.
I upgraded now. But still, am not able to buy it. They land me on same page. Why? I bought my plan through Mobile phone and in mobile, there is no option for replay addon. Please help
- Mark
I bought my plan through Mobile phone and in mobile, there is no option for replay addon
If it doesnt show via the mobile phone you cannot upgrade to it.
Replay is an upgrade I believe only available if you purchase your plan direct with Dropbox. So, you need to cancel via mobile, wait to downgrade and then upgrade direct on the website.
- Mark
you won't be able to purchase an add-on while on a trial.
Thats correct: https://help.dropbox.com/installs/dropbox-replay-add-on
