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avikerem's avatar
avikerem
Explorer | Level 4
2 years ago
Solved

I can't cancel my Dropbox Essentials plan

Hi I am on a basic free account established on a laptop about a month ago. and I got a renewal waning. I followed the instructions for cancel and looked for a cancel subscription button on the ...
cancellations
Payments
Plans
  • Jay's avatar
    Jay
    2 years ago

    Hi avikerem, this might be the same email according to Gmail, however, for Dropbox, these would be two entirely different accounts. 

     

    Please attempt to login to Dropbox using the other email address with the dot in it to see if this is another account you own, with files in it as well that you might not be aware of.

     

    Please let me know if you require any further assistance.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi avikerem, this might be the same email according to Gmail, however, for Dropbox, these would be two entirely different accounts. 

 

Please attempt to login to Dropbox using the other email address with the dot in it to see if this is another account you own, with files in it as well that you might not be aware of.

 

Please let me know if you require any further assistance.

avikerem's avatar
avikerem
Explorer | Level 4
2 years ago

Hi Jay

You are correct! I managed to cancel the plan and the problem is solved

Thank you very much!

Avi Kerem

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