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KennethDK's avatar
KennethDK
Explorer | Level 4
5 months ago

I can't cancel my subscription for an account I can't access

Hi, I have a paid subscription for a Dropbox account that I cannot access anymore. I needed to create one for for a freelance mission with an e-mail address that the client has deleted after the te...
cancellations
Payments
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Hi KennethDK, thanks for contacting us.

As Rich stated, this would be the best method in order to get in contact with the appropriate team. 

Once you get a ticket ID from the automated response, which is sent via email in a few minutes, please let me know the number here so I can locate it in our system.

KennethDK's avatar
KennethDK
Explorer | Level 4
5 months ago

Hi Jay,

Thank you for your answer. It feels good to finally have a reply from someone over there. I received the following ticket ID: 25544830

Best,

Kenneth

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