Forum Discussion

dianasimpson's avatar
dianasimpson
Explorer | Level 3
2 years ago

I can't cancel my trial, why?

I keep getting emails saying that I'm going to be charged if I don't cancel the trial but I don't have the option to cancel when I follow the instructions.  This is very frustrating and there is no one to talk to!  I can't change anything or even delete my credit card!  I looks like I have Basic, which is free, but why am I being told that I will be charged in 7 days now?  I've been working on this for over a week.

cancellations
Dropbox Basic
Plans

14 Replies

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Can we send you an email, in order for us to have a closer look into this dianasimpson? 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey dianasimpson, sorry to jump in here, but I just wanted to mention that I followed up via email to the email address that's associated with your profile here, on our Community.

     

    Whenever you get the chance, please have a look at your inbox and we'll take it from there.

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