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Forum Discussion

T Alda's avatar
T Alda
Helpful | Level 6
2 years ago
Solved

I can't find the option to cancel my Professional trial.

I can`t see the option to cancel my free professional trial. In the plan management site there is nothing listed, but in the app I can still see I have a professional account (also there is shown I h...
cancellations
downgrade
Dropbox Pro
Plans
  • T Alda's avatar
    T Alda
    2 years ago
    Hey,
    I did so. Hope you can solve the problem.
    Thanks
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey T Alda! Thanks for asking help from our forum. 

 

Can you follow these steps once again and send me a screenshot of what you see? 

 

I’d also like one extra screenshot of what you see on this page and this one.

 

Ping me when you’re ready.

T Alda's avatar
T Alda
Helpful | Level 6
2 years ago
Hello Nancy
Thank you for your reply. I made screenshots but I don’t know how to send them here or send them to you.
In your first link I can only follow the first 3 steps. Then there is no option to end the subscription because there is noch subscription mentioned on that site
 I can only read the word „Abo“ (German word for your subscriptions). After opening the second link I see the exact same page as mentioned before (only the word „Abo“ and nothing else. After opening the third link there is a site that says (in German): „There is a failure. Please reload this site and try again“.
If you tell me how I can do it, then I can also send you the screenshots.
Thanks
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    No problem! You can click on the following button to attach them here: 

     

     

    • T Alda's avatar
      T Alda
      Helpful | Level 6
      2 years ago

      Nancy

      Here is the screenshot to your first link. I can reach only step 3 of the description and then this is shown:

      The same screenshot is what I see when I open your second link.

       

      When I open the third link this is shown:

       

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey T Alda, can you login to your account from a different browser, to see if you see the same behavior in the pages that Nancy linked you above?

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