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Forum Discussion

Buey's avatar
Buey
Explorer | Level 3
7 months ago

I can't redeem my Dell license key for Dropbox Plus; I'm told to contact support.

I have 3 Dropbox Plus keys I purchased from Dell that I would like to redeem to my Dropbox acccount.  When I try to redeem the keys I experience the following: Go to https://www.dropbox.com/pro/...
Dropbox Plus
Error Messages
Promotions
Buey's avatar
Buey
Explorer | Level 3
7 months ago

Hi, I have tried http://www.dropbox.com/coupon, but that didn't work.

The Dell page and emails also make no mention of a validity / time limit.  I have been unable to contact them so far.

The only thing I can use when not logged in using that support link is the chatbot, which doesn't lead anywhere.  I also can't open a support ticket because I'm currently not on a paid plan.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Hi Buey, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

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