Forum Discussion

Tony888's avatar
Tony888
Helpful | Level 5
2 years ago

I can't remove my credit card from my account, even though I've cancelled my Dropbox plan.

I cannot remove my credit card information from my account. I see this is a common issue on dropbox. And I know that even though I canceled my subscription I will be billed again next year for someth...
billing
cancellations
Payments
Tony888's avatar
Tony888
Helpful | Level 5
2 years ago

Attached are two screenshots of my canceled letter and my billing page. I don't why you have to do these piecemeal. There should be a button to remove or add ways of paying. 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for these screenshots, Tony888! Can we log a ticket for you next, in order to check details of your Dropbox account and further assist with this?

  • Tony888's avatar
    Tony888
    Helpful | Level 5
    2 years ago

    This is just ridiculous. I'm sorry I ever provided my credit card to such a **bleep** business.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      I understand where you're coming from and I've also logged your feedback in our system Tony888 

       

      If you'd like further assistance with this, please let us know so that we can reach out via email at this point. 

      • Tony888's avatar
        Tony888
        Helpful | Level 5
        2 years ago

        Sure reach out via email. But it shouldn't be anything difficult to do. Millions of websites are immediately able to handle these types of requests daily

  • 0b0gp8crs's avatar
    0b0gp8crs
    New member | Level 2
    10 months ago

    Nancy  I am having a similar problem for my account.  I cannot remove or change the credit card.  Would you be able to open a similar ticket for me?

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      10 months ago

      Hey 0b0gp8crs, sorry to hear about this.

      Have you logged in to your account on a different browser or a private browsing window, to see if you get the same behavior?

      • 0b0gp8crs's avatar
        0b0gp8crs
        New member | Level 2
        9 months ago

        Yes.  It behaves the same way in other browsers.  When I click on an information box it says "For help updating your billing info, please contact Dropbox Support, which leads me to this message board.

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