Forum Discussion

Tony888's avatar
Tony888
Helpful | Level 5
2 years ago

I can't remove my credit card from my account, even though I've cancelled my Dropbox plan.

I cannot remove my credit card information from my account. I see this is a common issue on dropbox. And I know that even though I canceled my subscription I will be billed again next year for someth...
billing
cancellations
Payments
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
Blako wrote:
... I don't know how you can store and use my details for this many years ... This can't be possibly legal, I haven't put details in for a long time so surely it is a breach of gdpr?

It's completely legal and not a breach of GDPR. It's a subscription service, so it continues until cancelled, even if you change your card details (expired, new number, etc.). This happens because of the card account updater process, which your card company opts you into. This process automatically provides updated card details to merchants to help reduce the number of declined transactions should a card expire or be replaced.

 

I can't find anyway of contacting anyone either.

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

 

I want to get a refund as I don't think he even uses the account from what he says?!
Blako's avatar
Blako
Explorer | Level 4
2 years ago
Hi Rich, I've already used this, hence why I was asking the staff if there is a Direct way to be contacted. Thanks for trying to help though.
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    Blako wrote:
    I've already used this, hence why I was asking the staff if there is a Direct way to be contacted.

    You have a current ticket number? If so, reply here with it and a Dropboxer may be able to check on its status.

     

    If you don't have a current ticket number, follow the process I posted above and be sure to enter an email address where you can be contacted in the Email address associated with the account field, and in the Other details field enter the actual email address for the Dropbox account.

     

    There is no other means of contact.

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