Forum Discussion

Tony888's avatar
Tony888
Helpful | Level 5
2 years ago

I can't remove my credit card from my account, even though I've cancelled my Dropbox plan.

I cannot remove my credit card information from my account. I see this is a common issue on dropbox. And I know that even though I canceled my subscription I will be billed again next year for someth...
billing
cancellations
Payments
Blako's avatar
Blako
Explorer | Level 4
2 years ago
Hi Rich, I've already used this, hence why I was asking the staff if there is a Direct way to be contacted. Thanks for trying to help though.
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
Blako wrote:
I've already used this, hence why I was asking the staff if there is a Direct way to be contacted.

You have a current ticket number? If so, reply here with it and a Dropboxer may be able to check on its status.

 

If you don't have a current ticket number, follow the process I posted above and be sure to enter an email address where you can be contacted in the Email address associated with the account field, and in the Other details field enter the actual email address for the Dropbox account.

 

There is no other means of contact.

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