Forum Discussion

Tony888's avatar
Tony888
Helpful | Level 5
2 years ago

I can't remove my credit card from my account, even though I've cancelled my Dropbox plan.

I cannot remove my credit card information from my account. I see this is a common issue on dropbox. And I know that even though I canceled my subscription I will be billed again next year for someth...
billing
cancellations
Payments
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for these screenshots, Tony888! Can we log a ticket for you next, in order to check details of your Dropbox account and further assist with this?

0b0gp8crs's avatar
0b0gp8crs
New member | Level 2
10 months ago

Nancy  I am having a similar problem for my account.  I cannot remove or change the credit card.  Would you be able to open a similar ticket for me?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey 0b0gp8crs, sorry to hear about this.

    Have you logged in to your account on a different browser or a private browsing window, to see if you get the same behavior?

    • 0b0gp8crs's avatar
      0b0gp8crs
      New member | Level 2
      9 months ago

      Yes.  It behaves the same way in other browsers.  When I click on an information box it says "For help updating your billing info, please contact Dropbox Support, which leads me to this message board.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        9 months ago

        Thanks for the update on this 0b0gp8crs 

        Would it be OK if we reached out via email to have a further look internally? 

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